Shipping & Returns

Versand

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In case you have not received an order confirmation via mail, please first check your spam folder. If you can't find anything there, please contact us at admin@ddgcommerce.com.

Kehrt zurück

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We cannot accept returns on perishable goods, custom products, personal care goods, hazardous materials, flammable liquids or gases, sale items, or gift cards.

Once your return is accepted, we will provide you with a return shipping label and detailed instructions on how and where to send your package.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can assess the situation and make it right.

For exchanges, return the original item for a refund and make a separate purchase for the new item you want.

For orders shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason. The item must be in its original condition, with tags and packaging intact, along with the receipt or proof of purchase.

Upon receiving and inspecting your return, we will inform you whether the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please note, it may take some time for your bank or credit card company to process and post the refund.

If more than 14 business days have passed since we approved your return and you haven’t received a refund yet, please contact us at admin@ddgcommerce.com.

For any additional questions about returns, please contact us at admin@ddgcommerce.com.